Client satisfaction is the quickest way to increased profits – and beating the competition.

So why are so many of us left underwhelmed by the experiences we receive?

It’s easy to forget you’re in the services game, and what this really means. In Module 11, you’re going to learn how to continuously delight your new and long-standing clients, so they never go anywhere else. And how to keep your team happy, productive and engaged, too. 

At the end of Module 11, you’ll know: 

✓ Ways you can enhance your client relationships

✓ How to make every meeting productive

✓ How to use client review meetings to your advantage

✓ The secrets to staff satisfaction

Topics covered in Module 11 include:

  • How to create an ‘Introductory Kit’ to make a great first impression 

  • The key to successful client review meetings

  • Identifying your meeting objectives/Who should attend

  • Questions to ask during the meeting

  • What to do after the meeting 

  • How to create a Service Charter

  • Tactics to enhance client value  

  • How to win with ‘Google’ culture

  • Top 10 culture builders for your firm

  • What should appear in Induction training 

  • Sample Client & Staff satisfaction questionnaires

Submit this form to arrange your 1-2-1 Module 11 session with Alistair Marshall. Or call us to book direct on 02 9251 8551.